Return Policy

Your Complete Satisfaction is our GoalWe stand behind everything we sell. If you're not satisfied with your online purchase, just contact our customer service department at (800) 577-2580 or fhcustomerservice@orscheln.com within 1 year of purchase. Have your order number ready. We will email you a postage paid return label. Please return all product packaging and tags with your item. Once we receive the item, we will issue the refund to the original form of payment.

Refund ExceptionsAll sales are final on a small selection of items in our e-commerce store. These items include: Titled Trailers, Firearms, Ammo, Live Animals, Gift Cards. Gas and diesel-powered equipment are ineligible for refunds after fuel has been put in the equipment, unless the equipment is defective.

Return Your Item In StoreYour local Orscheln store staff can help you with your online return. Take your online purchase to your store, and a staff member will call our customer service for you. Be sure to bring your order number or proof of purchase for faster service. The refund will be issued through our customer service department. Cash refunds and exchanges cannot be made at the store.

No Proof of Purchase?Grow Rewards™ members always get receipt-free returns, even on online orders. Not a Grow Rewards™ member? No worries. Our customer service team can help you locate your online order information. Name, address and e-mail address may be required.

PayPal ReturnsReturns through PayPal are handled just like any other payment method. Our customer service department will issue your refund to your PayPal account.