By providing personal information to OFH stores, to OFH Customer Service or through our Website you are consenting to the practices and methods utilized by OFH in its collection, use, disclosure and management of your personal information outlined below.
Information We Collect
When you purchase products and services with cash at one of our Stores, you may do so anonymously. If you purchase products or services using a credit or debit card, whether on the Website or in one of our Stores, OFH will collect your credit or debit card information. This information will be used to process your orders, for delivery purposes. OFH will keep a history of your purchases to provide better customer service and assistance when you shop or contact us and also to improve OFH’s overall service and product selections.
OFH may collect and use the personal information you provide to OFH when you:
- Provide OFH with contact information;
- Purchase, order, exchange, return or request information about OFH's products and services;
- Contact OFH Customer Service by mail, telephone, electronic mail, through any OFH websites or by any other electronic means;
- Request warranty documentation or information;
- Request or provide tax exempt information;
- Register, visit or sign up on any OFH website;
- Register for an OFH GrowRewards card, whether in-store or online:
- Participate in or respond to an OFH survey;
- Enter an OFH contest or sweepstakes;
OFH also collects certain information when you return merchandise, exchange merchandise, or request a refund such as your name, address, telephone number, driver’s license information and other personal information that identifies you to help OFH prevent fraud.
At times when you contact OFH Customer Service or stores, you may be asked for personal information that identifies you, along with other information we may need to help us better serve you and answer your questions, such as your name, telephone number, and email address. This information may be retained by OFH so that it may better assist you in the future and to improve OFH services and product lines.
Registration is not required to browse or shop online. If or when you register on the Website you are asked for personal information which we may use to assist us in providing you with OFH services. This includes membership in our GrowRewards Program.
When you register or sign up to receive OFH newsletters, you will have the opportunity to receive future information from OFH including marketing materials and e-mail newsletters. You will not receive these newsletters unless you choose to place your name on OFH’s mailing list. OFH may need to provide your name and e-mail address to third party service providers who supply OFH with e-mail service and who validate and authenticate the information you provide.
OFH extended warranty servicers on certain items are provided by third parties. If you purchase an OFH extended warranty service, you will be required to provide personal information to the third party providing the extended warranty service to register your warranty.
Cookies and Tracer Tags
When you use OFH websites, OFH collects certain additional information, including without limitation, cookies, tracer tags and click tracking without you being prompted or asked to provide it. This information includes, but is not limited to, cookies, click tracking and tracer tags.
A cookie is an element of software code that the Website can send to your browser, which is then stored on your hard drive so that OFH can recognize you when you return. The pages on OFH websites that prompt you to log in or register require that you accept cookies. If you have registered with an OFH website, these cookies may let us know who you are. Cookies are necessary to access the personal information previously provided to us by you in order that we may deliver products and provide more personalized services. OFH will provide its service providers with information that OFH will use to personalize the OFH websites in accordance with your preferences.
You will limit the functionality and service we can provide you when you visit the Website if you choose to not accept cookies.
OFH tracks or keeps records of the Website pages each Website user visits. This information is combined with data on the Website pages visited by other Website users to track overall quantities and visitor traffic patterns. At OFH we use this information to improve our Website to provide better customer service and convenience for our customers.
The Website may use a technology called "tracer tags", which at times may be referred to as "Clear GIFs" or "Web Beacons". This technology allows OFH to identify which pages you visit on the Website and are used by OFH to help us optimize, improve and update the Website.
Additional automatic information about your visit to the Website is also collected, including time of day, the Internet Protocol (IP) address used to connect your computer to the Internet, your operating system and platform, browser type, browser version and browser language. OFH uses this information for administration of its Website, for analytical purposes and to help improve its customer services.
Information We Share
From time to time OFH may provide the aggregate information it collects (which shall not include personally identifiable information) to OFH vendors, potential advertisers, shareholders or news agencies to demonstrate the amount of interest in OFH websites and to better meet future technical infrastructure needs.
OFH may provide personal information about OFH customers with third parties in order to communicate to you specific product information and services including special offers or in connection with the GrowRewards Program. These service providers have their own privacy statement that sets out the manner in which they will collect, use and disclose personal information.
In the U.S., OFH may combine your personal information with publicly available information and with information OFH receives from or cross-references with OFH marketing partners, vendors and others. OFH will use that combined information for promotional purposes, to improve the customer service we provide you, and to communicate with you about our services and products and other items that may be of interest to you.
If your purchases are being shipped to you, your shipping information will be provided to our delivery service providers (United Parcel Service, FedEx, U.S. Postal Service, or other delivery companies OFH selects).
In the event OFH sells or transfers all or a portion of its business or assets, OFH reserves the right to transfer any information it has about you to such third party acquirer.
Your information will be provided by OFH in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.
Links to the websites of OFH business partners, vendors and advertisers may be included on OFH websites. OFH’s endorsement of any other company is not implied by the inclusion of any link of any other company, its websites, or its products and/or services. All these linked websites have separate and independent privacy policies which you should read carefully. OFH has no control over linked websites and has no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise manage or treat your personal information. Third party service providers may need access to some of your personal information. In such cases, OFH only provides third party agents with the minimum amount of information needed to complete the requested service or transaction.
OFH may provide your information to OFH affiliated companies and successors. OFH reserves the right to provide third parties with aggregate statistics about OFH customers, traffic patterns and related site information. This data may reflect site usage patterns, but does not contain personally identifiable information about any individual user.
When you place orders on orschelnfarmhome.com your order information, including your card number and delivery address, is transmitted through the Internet using technology that works with your browser to encrypt your order information before transmitting it to our server.
Requesting to be Removed from Our Mailing List
You may be removed from any and all OFH marketing lists, newsletters, distribution lists, etc. at any time you wish, by contacting OFH in any of the ways identified below. If you are a registered site user, you may log onto your account at orschelnfarmhome.com to change your privacy preferences or opt-out.
For further instructions on accessing personal information that OFH may have about you, please see below.
Section 1798.83 of the California Civil Code: Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by OFH pursuant to Section 1798.83 of the California Civil Code, please contact us pursuant to any method identified in Section J.
No data transmission over the Internet can be guaranteed to be 100% secure. At OFH we strive to protect your personal information from unauthorized access, use or disclosure, however, OFH cannot ensure or warrant the security of any information you transmit to us on OFH websites.