All of us at ORSCHELN FARM AND HOME LLC ("Orscheln”) are committed to protecting and will protect personal information provided to us in accordance with this Orscheln Farm and Home LLC Privacy Policy.

By providing personal information to Orscheln stores, to Orscheln Customer Service or through our website orschelnfarmhome.com or any other website Orscheln may establish, you are consenting to the below practices and methods utilized by Orscheln in its collection, use, disclosure and management of your personal information.

Orscheln commits to collect, use, disclose and manage your personal information in accordance with this Privacy Policy. Orscheln may collect and use the personal information you provide to Orscheln when you:

When you use Orscheln websites, Orscheln collects certain additional information, including without limitation, cookies, tracer tags and click tracking without you being prompted or asked to provide it. This information includes, but is not limited to, cookies, click tracking and tracer tags.

Your information will be shared with third party service providers retained by Orscheln who have their own privacy and security policies. Orscheln is not responsible for the conduct of these third party service providers.

When you purchase products and services with cash at one of Orscheln’s stores, you may do so anonymously. If you purchase products or services using a credit or debit card, whether on an Orscheln website or in an Orscheln store, Orscheln will collect your credit or debit card information and Orscheln will keep a history of your purchases. This information will be used to process your orders, for delivery purposes, to provide better customer service and assistance when you shop or contact us and also to improve Orscheln’s overall service and product selections.

Orscheln also collects certain information when you return merchandise, exchange merchandise, or request a refund such as your name, address, telephone number, driver’s license information and other personal information that identifies you to help Orscheln prevent fraud.

At times when you contact Orscheln Customer Service or stores, you may be asked for personal information that identifies you along with other information we may need to help us better serve you and answer your questions, such as your name, telephone number and electronic mail address. This information may be retained by Orscheln for its business needs or in order that it may better assist you in the future.

Registration is not required to browse or shop online. If or when you register on an Orscheln website you are asked for personal information which we may use to assist us in providing you with Orscheln services.

When you register or sign up to receive Orscheln newsletters, you will have the opportunity to receive future information from Orscheln including marketing materials and e-mail newsletters. You will not receive these newsletters unless you choose to place your name on Orscheln’s mailing list. Orscheln may need to provide your name and e-mail address to third party service providers who supply Orscheln with e-mail service and who validate and authenticate the information you provide.

If you purchase an Orscheln extended warranty service, you will be required to provide personal information to third party service providers.

Orscheln utilizes a technology called "cookies." A cookie is an element of software code that Orscheln websites can send to your browser, which is then stored on your hard drive so Orscheln can recognize you when you return. The pages on Orscheln websites that prompt you to log in or register require that you accept cookies. If you have registered with an Orscheln website, these cookies may let us know who you are. Cookies are necessary to access the personal information previously provided to us by you in order that we may deliver products and provide more personalized services. Orscheln will provide its service providers with information that Orscheln will use to personalize the Orscheln websites in accordance with your preferences.

You will limit the functionality and service we can provide you when you visit an Orscheln website if you choose to not accept cookies.

Orscheln tracks or keeps records of the website pages each Orscheln website user visits. This information is combined with data on the website pages visited by other Orscheln website users to track overall quantities and visitor traffic patterns. At Orscheln we use this information to improve our websites to provide better customer service and convenience for our customers.

Orscheln websites may use a technology called "tracer tags", which at times may be referred to as "Clear GIFs" or "Web Beacons". This technology allows Orscheln to identify which pages you visit on Orscheln websites and are used by Orscheln to help us optimize, improve and update Orscheln websites

Additional automatic information about your visit to Orscheln websites is also collected, including time of day, the Internet Protocol (IP) address used to connect your computer to the Internet, your operating system and platform, browser type, browser version and browser language. Orscheln uses this information for administration of its websites, for analytical purposes and to help improve its customer services.

From time to time Orscheln may provide the aggregate information it collects (which shall not include personally identifiable information) to Orscheln vendors, potential advertisers, shareholders or news agencies to demonstrate the amount of interest in Orscheln websites and to better meet future technical infrastructure needs.

Orscheln may provide personal information about Orscheln customers with third parties in order to communicate to you specific product information and services including special offers. These service providers have their own privacy statement that sets out the manner in which they will collect, use and disclose personal information.

In the U.S., Orscheln may combine your personal information with publicly available information and with information Orscheln receives from or cross-references with Orscheln marketing partners, vendors and others. Orscheln will use that combined information for promotional purposes, to improve the customer service we provide you, and to communicate with you about our services and products and other items that may be of interest to you.

Some of our operations, such as our customer service may be managed by unaffiliated companies. These companies may have access to your personal information on a confidential basis but only to the extent necessary to perform their functions.

If your purchases are being shipped to you, your shipping information will be provided to our delivery service providers (United Parcel Service, FedEx, U.S. Postal Service, or other delivery companies Orscheln selects).

In the event Orscheln sells or transfers all or a portion of its business or assets, Orscheln reserves the right to transfer any information it has about you to such third party acquirer.

Your information will be provided by Orscheln in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.

Links to the websites of Orscheln business partners, vendors and advertisers may be included on Orscheln websites. Orscheln’s endorsement of any other company is not implied by the inclusion of any link of any other company, its websites, or its products and/or services. All these linked websites have separate and independent privacy policies which you should read carefully. Orscheln has no control over linked websites and has no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise manage or treat your personal information. Third party service providers may need access to some of your personal information. In such cases, Orscheln only provides third party agents with the minimum amount of information needed to complete the requested service or transaction.

Orscheln may provide your information to Orscheln affiliated companies and successors. Orscheln reserves the right to provide third parties with aggregate statistics about Orscheln customers, traffic patterns and related site information. This data may reflect site usage patterns, but does not contain personally identifiable information about any individual user.

When you place orders on orschelnfarmhome.com your order information, including your card number and delivery address, is transmitted through the Internet using technology that works with your browser to encrypt your order information before transmitting it to our server.

You may be removed from any and all Orscheln marketing lists, newsletters, distribution lists, etc. at any time you wish, by contacting Orscheln in any of the ways identified below. If you are a registered site user, you may log onto your account at orschelnfarmhome.com to change your privacy preferences or opt-out.

For further instructions on accessing personal information that Orscheln may have about you, please see below.

Section 1798.83 of the California Civil Code: Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by Orscheln pursuant to Section 1798.83 of the California Civil Code, please contact us pursuant to any method identified in Section J.

Orscheln Children’s Information Policy: Orscheln does not intend to collect any personally identifiable information from children through the Orscheln websites. Please do not allow children under the age of 18 to provide any personally identifiable information, ask questions or participate in communities related to Orscheln websites. If Orscheln determines that a child under 18 has provided personal information in violation of this policy, Orscheln, as soon as practical, will delete that information. If you become aware that such information has been provided by a child under 18, please notify us immediately by contacting an Orscheln customer service representative at the following email address: fhcustomerservice@orscheln.com. Please include in the subject line Privacy Policy Request

No data transmission over the Internet can be guaranteed to be 100% secure. At Orscheln we strive to protect your personal information from unauthorized access, use or disclosure, however, Orscheln cannot ensure or warrant the security of any information you transmit to us on Orscheln websites.

If you have any questions, comments or concerns, please contact as provided below.

How to Contact Orscheln Farm and Home LLC

You may contact us in one of the following ways:

1. Send an e-mail to: fhcustomerservice@orscheln.com
2. Call 800-498-5090
3. Send your request by mail to:

Orscheln Farm and Home LLC
PO Box 698
Moberly, MO 65270
ATTN: Internet Customer Service

4. Complete a form online now. Click here to go to Orscheln comment form.

This Privacy Policy may be changed by Orscheln at any time in Orscheln’s sole discretion. Any updates to the Orscheln Privacy Policy will be posted on this page so that you are always aware of what information Orscheln collects, how Orscheln uses it, and under what circumstances Orscheln discloses it. Continued use of Orscheln websites, stores, customer service or other Orscheln services following the posting of the change notice or an updated Privacy Policy will constitute binding acceptance of those changes